AspDotNetStorefront Support
ONLINE RESOURCES
PRODUCT DOWNLOADS
AspDotNetStorefront offers a variety
of support resources to fit customers’ needs and budgets.
Customers can receive free email support as long as you are eligible (see
here for conditions of support), or free
community forums support.
All customers also have access to
our comprehensive self-support resources, such as an online knowledgebase, manual,
and developer guides for creating skins, XML packages, and more.
Customers are eligible to receive
free email and web-based support provided they have a current upgrades contract
and are using the latest (newest) version of AspDotNetStorefront.
Customers who maintain a current
upgrades contract and are using the latest (newest) version will enjoy:
- • Support on all AspDotNetStorefront
features.
- • Immediate escalation during business
hours should you ever have a “live site down” incident.
Support Options
Community Support Forums
FREE
Online Knowledgebase
FREE
Technical Documentation
FREE
Email/Web-Based Support
FREE (for eligible customers and licenses)
Detailed Support Policies
Our detailed support policies can be found at
http://www.aspdotnetstorefront.com/t-support.aspx.
Hours of Operation
Email support requests can be submitted
24 hours a day, 7 days a week by emailing
support@aspdotnetstorefront.com or going
to https://support.aspdotnetstorefront.com. Email support hours of operation are from 9am to
12 midnight Eastern Time, Monday through Friday (excluding U.S. observed holidays),
as well as limited hours during weekends.
Frequently Asked Questions
Q:
When I purchase AspDotNetStorefront, does it come with any free support?
A:
Yes. AspDotNetStorefront will provide free email and web-based support provided a current upgrades contract
is maintained and the latest (newest) version of AspDotNetStorefront is being used.
Q:
Is my version supported?
A:
If you are running the latest (newest) version of AspDotNetStorefront, then you are
eligile for support if your upgrades contract is current. If your contract is not current, you
can renew your contract from your My Licenses page by extending your current
contract or purchasing a version to version upgrade (depending on how long you've been without a current
contract).
Q:
What if my version is unsupported? Does this mean I'm on my own?
A:
No. AspDotNetStorefront has created several version specific areas in our forums (available to
registered members) for the community to assist each other with versions that are no longer
supported. AspDotNetStorefront staff will attempt to assist in these areas as time permits.
Q:
I currently have a support and upgrades contract purchased prior to 5/19/2008.
How do these changes impact my support offerings?
A:
Customers who have a current support and upgrades contract will be unaffected by
these changes. Your contract entitles you to unlimited email/web-based support
during the period of your support contract. When your contract expires, you
will have the option to continue receiving support according to the current policies.
Q:
What is the response time for support?
A:
Your support request will be answered by our first-available support engineer.
If an engineer is available at the time of your call or email, it will be answered
immediately.
Q:
Can support be used for assistance with development and customization?
A:
While our support engineers can assist with basic questions regarding development or customization, they
won’t be able to assist with writing or debugging custom code. If you require assistance with custom
development, we recommend utilizing our online, community forums, or contacting our network of development
partners here.
Q:
Does support include upgrades to my software?
A:
No. Product updates can be purchased from our site on your licenses/downloads page
directly. See our Product Updates section for more information.