Free Support Services
The information and services below are provided with every software purchase at no additional cost. There are no hidden fees, contracts, or annual upkeep costs associated with these services. As a valued member of our community, you are entitled to all of the resources & services below, completely free of charge.
Read more about our Technical Support Policies here.
USPS Real-Time Rates for cart versions 188.8.131.52 and earlier:
Please click here for information and a patch for USPS domestic real time shipping. This new issue, caused by changes made by USPS 1/23/2012, only impacts older versions of AspDotnetStorefront (184.108.40.206. and before) . It does not impact the newer versions of our cart.
Just getting started? Our instructional videos walk you through the most common features of AspDotNetStorefront.
Our searchable online user's guide will provide guidance for installing your software, configuring the built-in features, and managing your online store.
Thousands of users. Thousands of answers. Search our forums for the tips and tricks AspDotNetStorefront owners use every day to make their stores profitable.
User questions, professional answers. Find official answer to your question from the engineers that developed AspDotNetStorefront.
Check out answers to common questions from other store owners like you.
Free Help Desk
Our trained technicians are happy to help out with any issues with the ‘out of the box’ software that you run into with your software. If your site is offline or unable to take orders, use the “Live Site Down” priority when submitting your ticket and we’ll give it urgent attention.
Premium Support Services
If the free resources we provide aren’t meeting the demands of your business, we have Premium Support Services available. The support services below are provided by our in-house team of expert Software Support Technicians and Software Engineers. If you need assistance beyond the services offered here, you may be interested in speaking with one of our accredited Development Partners.
Priority Help Desk
With this package, our Support Technicians will give your submitted tickets priority attention, to make sure you get the fastest responses possible. In addition to rush response times, our technicians will provide basic advice on questions you encounter while customizing the software, and assist you with troubleshooting customized sites, provided that the issues you’re experiencing are not related to the code modifications you have made.
Get one on one time with our support technicians on the phone to train you and your employees or answer any questions you might have about the software.
Expert Product Page Review
Does your product page seal the deal? Often times, your product page is the first page a visitor sees on your site. With very few valuable seconds of their attention, your product page experience is VITAL to your success. Get valuable, actionable, and personalized recommendations for simple changes you can make to your product pages today to boost your conversion and your revenue.
Developer Orientation Training
Get ahead of the curve more quickly. No matter your level of expertise, a structured, guided introduction to AspDotNetStorefront will speed your learning and boost your ability to get the most of your cart.
We understand that not every store owner has the time or inclination to do the initial installation of their new e-commerce software. Our professional support staff stands ready to perform the installation for you, leaving you with a site all ready to go! Product Installation is available for all software products on shared & dedicated hosting.
For merchants with little time or inclination to sift through installation of DotFeed, our support team is ready to do this for you.
DotFeed Consultation and Services
DotFeed Consultation time and ongoing support services (strategy, Do It For You setup and management, etc) is available through our trusted partners. Click above to see who is standing by to help you succeed using DotFeed and its many shopping channels, including Amazon Product Ads, Bing Shopping, Google Trusted Stores, Google Shopping, PriceGrabber, Shopping.com, and theFind.com.