See some very important and frequently asked questions
Please read Terms and Conditions here.
We will need FTP details to your current live store. Your hosting company will give you those, if you don't already know them.
(If in doubt, we'll help you out!)
Within 'hours' we will email you to let you know that your new store has been 'staged' and is ready for you to see.
How many hours? It will depend very much on the amount of data that we are moving into your new store. If you've been taking 100 orders a day for eight years, and if you sell half a million different products, then it could be more than a full day. There's no knowing, really. But it will almost certainly be quicker than you imagine!
We will give you access to the staging site, for you to look at and assess.
The new store will be licensed to run AspDotNetStorefront v10 - this upgrade includes a one-time upgrade to the latest version.
We anticipate that you will look at your new store with interest and begin to notice issues that you wish you could improve upon. (Please remember to look at your new store on devices of different widths - a smartphone, an iPad, a laptop a desktop ...)
The things you are most likely to want to change are:
One of the many great things about the "Push-Button Upgrade" is that you can request re-runs up to five times.
A re-run means that you can change elements (like product names) on your 'old' store, and when the upgrade re-runs it will pick up your changes.
Each re-run will also remind you of the configuration choices you made (for example: the template you chose) and you can change things like the banner image, too.
Once you let us know that you are finished with re-runs, we will move to Step Five.
Although we expect the 'Push Button Upgrade' to take a few days at most, we are happy to extend the service for 30 days. Beyond that time, we will extend a small charge to cover the cost of the staging site (which we will be hosting for you). As part of your 'push button' process, you'll see that it's easy for you to tell us when you're finished.
If you choose to launch your new store at that point, then we will put up a 'down for maintenance page' on your old store, make one final 're-run' and point your store's address to the new store instead of the old one.
We will work with you to make sure that you have an SSL certificate that puts you in good security standing for the new store.
If, instead, you are going to ask developers or designers to apply more changes (for example, some custom modifications) to your new store, then we will work with developers to give them the access they need. We recommend that you use our listed developers (see listed developers here) since these partners have deep experience in customizing recent versions of AspDotNetStorefront.
The new store will be hosted with AspDotNetStorefront, or with AppliedI. Both companies have years of experience with the storefront and will stand by to help in any way we can.
A: The push-button upgrade moves your data into a clean 'stock' copy of AspDotNetStorefront v10, so no custom code will be moved or altered. We find that it is often really useful for store-owners to witness a new version without any custom code, and compare the out-of-box features against business needs.
If you find that you need to customize v10, then we suggest that you use our listed development companies, since they are experienced at working within our hosting environment.
A: If you know, before setting out, that you don't intend to host with AspDotNetStorefront, then please don't purchase this service.
Instead, please take a look at our "Export Push Button Program".
If you set out hosting with AspDotNetStorefront but at some point want to move to a different host, then there is a one-time cancellation
fee of $1,500 that will need to be paid before we release the new code and data. This fee includes the licensing rights to allow you to use your own v10 license key, but does not give ongoing 'update rights'.
A: No! It will be dressed in a new 'responsive' (mobile-friendly) design that you will be able to influence through a 'configuration wizard'. Your own images, logo, products etc will all be in place, but it will look different. Sometimes when we move stores to the new responsive designs, store-owners say "oh, I'd only expected it to change on mobile devices ..." so it's worth telling you that there will be a new look in place on devices of all sizes. You are going to love the new look, but more importantly - shoppers will be able to shop more easily on your store, no matter what size their screen is!
A: Great question, and the answer comes in two parts:
A: If you are already eligible for 'update rights' and can download the latest version for free,
then there is no change at all in your licensing position (although we may use a special license key for you while you remain hosting here -
there is no negative impact on you if we do so.)
However, if you do NOT have 'update rights' then we will use our own special license key to give you access to the latest version,
and this will stay in place as long as you host with us.
If at any time, you want to move your hosting, or upgrade again, then you will get the use of a key to continue using the version to which you have upgraded, but you will not have 'update rights'. You will be offered best-available prices for our
Year-Round Benefits program.
A: There are two options.
A: No. This will cost you today's price for the Push Button Upgrade itself, and once you launch your new mobile-ready store then you will host it with us. Our hosting information can be found here. There are no other required costs.
A: That depends on you! We've known these Push Button Upgrades be ready to launch in less than half a day ... but a store with tens of thousands of products, and hundreds of thousands of images may take a day or more. Also, remember that you can re-run the upgrade up to FIVE TIMES, and each re-run might take a few hours. The concept, though, is that you will make this easy on yourself, take advantage of the technology, and be live within a day or two.
A: At the moment, we are not offering any payment plans for this Push Button Upgrade.
A: Your hosting company will almost certainly have provided these to you in the past - if you don't have them at hand, then a quick discussion with your host should make these details readily available for you.
A: Oh yes!! Not only CAN you, but you'll be delighted to see how much more 'store-owner control' there is over the way the store looks.
A: No, you don't. One of the many ways you can save money is to use the Push Button Upgrade program to move to the latest version, even if you don't have any upgrade subscription.
However, once you're upgraded, you're extremely likely to want to stay on the Easy-Upgrade path, and you'll be glad to know that as a
hosted client we can get you back on to the Year-Round Benefits program very affordably.
A: We'd be so disappointed if you didn't notice all the improvements. We would most likely urge you to take a look at your new store across all different sized devices and begin to see why stores look as they do, these days. It's all about giving the shopper a great experience. However, if you decide that your store needs 'more design' then we can credit your money against our 'Mobile Make Over' - see here. Just to be clear - here at AspDotNetStorefront we don't offer refunds after we've provided products or services.
We will give you access to the staging site, which will have a domain name in the style of yourdomain.aspdotnetstorefront.com
We anticipate that you will look at your new store with interest and begin to notice issues that you wish you could improve upon, all by yourself.
(Please remember to look at your new store on devices of different widths - a smartphone, an iPad, a laptop a desktop ...)
At some point, you'll value help from the experts at AspDotNetStorefront to achieve a launch-ready-look. Most likely you'll have questions, too, about how to use the new functionality.
The 'Export' package gives you up to five hours of one-on-one support to help with design and education.
We will zip up the work that you've done, and create a complete deployment script so that you (or your representative) can install the project. (Remember, though, that your new storefront will not include any custom changes from your old version.)
The new store will be hosted at a location of your choice.
Also, please remember that the "Push Button Export program" buys you some expert design time. We will suggest that you make the new store look great using the Push Button upgrade, and then tell us what other design changes you would appreciate.
A: If you are already eligible for 'update rights' and can download the latest version for free, then there is no change at all in your licensing position (although we may use a special license key for you while you remain hosting here - there is no negative impact on you if we do so.)
However, if you do NOT have 'update rights' then we will use our own special license key to give you access to the latest version, and this will stay in place as long as you host with us, and we will give you a working license key for the upgrade version on your externally hosted server. If at any time, you want to upgrade again, then you will be offered best-available prices for our Year-Round Benefits program.
A: No, you don't. One of the many ways you can save money is to use the Push Button Upgrade program to move to the latest version, even if you don't have any upgrade subscription. However, once you're upgraded, you're extremely likely to want to stay on the Easy-Upgrade path, and you'll be glad to know that as a hosted client we can get you back on to the Year-Round Benefits program very affordably.